1. Your agreement with Superscore
These Terms of Service (“Terms”) govern your access to and use of the website, applications, creative tools, integrations and related services provided by Superscore Labs, LLC (“Superscore,” “we,” “us,” or “our”) at superscore.ai (the “Service”). By creating an account or using the Service after being presented with these Terms, you agree to them. If you do not agree, do not use the Service.
You must be at least 18 years old and able to enter into a binding agreement. If you act for an organization, you represent that you have authority to bind it; “you” then includes that organization. Our Privacy Policy explains how we process personal information. A separate signed agreement controls where it expressly conflicts with these Terms.
2. Accounts, access and workspaces
Provide accurate registration information, protect your account and integration credentials, and notify us of suspected unauthorized use. You are responsible for activity you authorize through your account and for the people you invite to your workspace.
Signing up, verifying an email, joining a workspace, or purchasing a plan does not override an applicable access approval, waitlist or feature restriction. Features may depend on your plan, credits, capacity, supported region, and provider availability. We may use reasonable technical and safety limits to operate the Service.
Workspace owners and administrators may manage members, access and content according to their permissions. Check sharing settings before adding confidential or client material. Keep independent copies of content you need.
3. Your inputs and generated outputs
“Inputs” are prompts, files, references, instructions and other material you upload, submit, import, link to, or direct the Service to access or use, including through connected applications or people acting on your behalf. “Outputs” are content generated or returned in response to your Inputs. “Your Content” includes your Inputs and Outputs.
As between you and Superscore, you retain your rights in your Inputs, and Superscore does not claim ownership of your Outputs. To the extent Superscore acquires any transferable intellectual-property rights in Outputs created for you, we assign those rights to you, subject to applicable law and any third-party rights. This does not transfer ownership of our platform, software, trademarks, models, or pre-existing materials.
Subject to these Terms and any third-party restrictions specifically disclosed for a feature or asset, Superscore does not restrict your commercial use of Outputs. This permission is not a promise that an Output is copyrightable, exclusive, original, accurate, or free of third-party rights. Other users may receive similar or identical Outputs. You are responsible for reviewing Outputs and obtaining any permissions needed for your intended use.
You may provide Inputs only if you own them or otherwise have the rights and authority necessary for the uses you request. Each time you provide Inputs or request a generation, you represent and warrant that you have and will maintain all rights, licenses, permissions and consents necessary to provide those Inputs, grant the license in these Terms, and authorize Superscore and its service providers to process, reproduce, adapt and generate content from them as you direct. This includes rights in images, video, music and other audio, copyrighted material, trademarks, confidential or personal information, and the names, faces, likenesses and voices of people depicted or represented.
Those rights must cover your requested transformations and intended use, including commercial use where applicable. Obtain any additional permissions needed for an Output before using it. Material being publicly available, accessible through a link, or accepted by the Service does not establish permission to use it. If you lack the required rights or authority, do not submit the material or request that use.
Cancellation or account termination does not by itself revoke the rights granted here in Outputs already lawfully generated for you. It may end access to stored content or the Service.
4. Your responsibility for generations and their use
As between you and Superscore, and to the fullest extent permitted by law, you are solely responsible for Your Content, the generations you request, and how you use or share Outputs. You decide which material to use, what to generate, which instructions and settings to authorize, and whether and how to use the result. This responsibility also applies when you authorize an agent, integration or automated workflow to act on your behalf.
Before publishing, distributing, selling, relying on or otherwise using an Output, you must review it for your intended purpose, verify that your use is lawful and respects third-party rights, obtain any required permissions or releases, and provide any legally required disclosures, including disclosures about synthetic content. You are responsible for claims and consequences arising from your Inputs, generation instructions and use of Outputs, subject to the limitations and mandatory rights preserved in these Terms.
Superscore provides creative tools; it does not clear rights on your behalf or approve the legality of your content or intended use. Suggestions, templates, automated prompt changes, reference checks, face masking, moderation and successful generation do not establish ownership, permission, consent, noninfringement or legal clearance. Using these features does not transfer your responsibilities to Superscore.
5. The license needed to provide the Service
You grant Superscore a nonexclusive, worldwide, royalty-free license to host, store, copy, process, transmit, adapt, and display Your Content only as reasonably necessary to provide and maintain the Service, carry out your instructions, support authorized collaboration and sharing, investigate abuse, secure the Service, and comply with law. We may sublicense these rights to service providers only as needed for those purposes.
This license continues while we hold Your Content for those purposes and ends when it is deleted from our systems, subject to limited retention for backups, legal obligations, security and disputes as described in the Privacy Policy. It does not grant Superscore a blanket right to use your private content in advertising or to train general-purpose generative models. Marketing use of your private content requires your separate permission.
If you enable a public link or share content with collaborators or a connected application, you authorize the access and display necessary for that sharing. Removing access cannot recall copies other people already received.
6. Acceptable use and likeness permissions
You must not use the Service to:
- Violate law, intellectual-property rights, privacy, confidentiality, or rights in a person’s likeness or voice.
- Create or distribute child sexual exploitation material, nonconsensual intimate imagery, or content that sexualizes minors.
- Impersonate someone deceptively, facilitate fraud, fabricate harmful endorsements, harass or threaten people, or publish unlawful defamatory material.
- Upload malware, steal credentials, access another person’s data without permission, or disrupt the Service or its providers.
- Evade access approval, payment requirements, credit limits, provider restrictions, safety controls or rate limits, including through abusive account creation.
- Remove legally required disclosures or misrepresent synthetic content as authentic where doing so is unlawful or materially deceptive.
We may review relevant content using automated systems or authorized personnel, refuse requests, restrict sharing, remove content, or suspend access when reasonably needed to enforce these Terms or protect others. Provider approval does not establish that a use is lawful.
7. AI limitations and third-party services
The Service uses third-party models and infrastructure. Providers can reject requests, change model availability or limits, delay processing, or return unexpected results. We may update or substitute models and features; material changes to paid offerings will be communicated as required by law.
AI can produce inaccurate, inappropriate or inconsistent material. Review content before publishing, selling, relying on, or using it with others. Audience simulations are synthetic estimates, not verified responses from the people represented or guarantees of real-world performance.
Third-party assets, models and connected services may carry additional terms or restrictions. We cannot grant rights that belong to someone else. Do not use the Service as the sole basis for legal, medical, financial or other high-stakes decisions.
8. Plans, payments and credits
Where paid purchases are enabled, the price, billing interval, included allowances and applicable taxes are shown at checkout. You authorize the disclosed charges using your selected payment method. Displaying a plan or preview price does not itself authorize a charge.
Subscriptions renew for the billing interval shown at checkout until canceled. You can cancel through the billing portal when available or contact support@superscore.ai for assistance before renewal. Cancellation normally takes effect at the end of the current paid period unless stated otherwise or required by law. We will give notice of material price changes as required by law.
Credits are units for using eligible Service features, not money, a bank balance, or an investment. They have no cash-redemption right except where required by law. Credits and usage allowances are shared within the applicable workspace. Subscription credits expire at the end of the corresponding billing period; currently, purchased top-up credits and welcome credits do not have a scheduled expiry. Additional promotional offers may state different conditions before you accept them.
Generation costs depend on the model, duration, resolution, references and other settings. Review the displayed quote or usage information before submission. Multi-step workflows may include separately disclosed planning, preparation and generation work. We do not retroactively increase an accepted fixed quote for the same job.
A technical failure that leaves a generation marked failed returns its reserved generation credits under the Service’s billing rules. Returned credits retain their original expiry, which may already have passed. A completed result that does not meet your creative preferences is not automatically a technical failure; requesting another variation can consume additional credits. Independently completed preparation or planning steps may have their own disclosed charges.
Contact us promptly about duplicate charges, missing credits, non-delivery or other billing errors. Except for errors we correct, refunds we agree to provide, or refunds required by law, used credits and completed subscription periods are nonrefundable. Mandatory consumer rights, including any applicable cancellation or withdrawal rights, remain unaffected.
9. Our platform and feedback
Superscore and its licensors retain rights in the Service’s software, design, branding, documentation and other platform materials. We grant you a limited, nonexclusive, nontransferable right to access the Service while you comply with these Terms. No rights are granted except as expressly stated.
If you voluntarily provide product feedback, you allow us to use that feedback to improve the Service without compensation or an obligation to implement it. This does not transfer ownership of your creative content or override the Privacy Policy.
10. Suspension, termination and deletion
You may stop using the Service at any time and request account deletion by contacting support@superscore.ai. Cancel any active subscription separately through billing or ask us to help with both requests.
We may suspend or terminate access for material violations, fraud, unlawful conduct, nonpayment, security risks, or a legal requirement. Where practical and appropriate, we will provide notice and an opportunity to resolve an issue. We may discontinue the Service with reasonable notice where practicable and address prepaid unused services as required by law.
After access ends, you may lose access to stored content. Retention and deletion follow our Privacy Policy and applicable law. Terms that by their nature should survive, including content rights, accrued payment obligations, indemnification and liability provisions, continue to apply.
11. Disclaimers
To the fullest extent permitted by law, the Service and Outputs are provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, title and noninfringement. We do not guarantee uninterrupted availability, error-free operation, permanent storage, a particular creative result, or that any Output qualifies for intellectual-property protection.
These disclaimers do not exclude warranties or rights that cannot lawfully be excluded, including applicable statutory consumer guarantees.
12. Limitations of liability
To the fullest extent permitted by law and subject to the exceptions below, Superscore is not liable for claims, losses or liabilities arising from your Inputs, the generations you direct, or your use, publication or distribution of Outputs, including infringement, privacy, publicity, likeness or other third-party rights claims. This allocation does not exclude liability for Superscore’s own unlawful conduct or breach of these Terms. Superscore does not undertake to defend or indemnify you against claims relating to Your Content unless a separate signed agreement expressly provides otherwise.
To the fullest extent permitted by law, Superscore will not be liable for indirect, incidental, special, consequential or punitive damages, or loss of profits, revenue, business opportunity, goodwill or data arising from the Service or these Terms.
To the fullest extent permitted by law, Superscore’s total aggregate liability arising from the Service or these Terms will not exceed the greater of US$100 or the amount you paid Superscore for the Service during the 12 months before the event giving rise to the claim.
Nothing in these Terms limits liability for fraud, willful misconduct, gross negligence, death or personal injury caused by negligence, or any other liability or remedy that applicable law does not permit us to exclude or limit.
13. Your indemnity for content and use
To the fullest extent permitted by law, you agree to defend, indemnify and hold harmless Superscore and its officers, directors, employees and agents (together, the “Indemnified Parties”) against third-party claims, demands and proceedings, and resulting liabilities, damages, losses, settlements and reasonable legal costs, including attorneys’ fees, arising from your Inputs, generations you request, your use, publication or distribution of Outputs, your violation of another person’s rights or applicable law, or your breach of these Terms, including the rights and permissions warranties above. This obligation applies to individual and business users only to the extent permitted by applicable law; it does not override mandatory consumer protections. If you are a consumer, this obligation applies only to the extent the claim is caused by your breach of these Terms or your violation of applicable law or third-party rights.
This obligation does not apply to the extent a claim results from an Indemnified Party’s own breach of these Terms, unlawful conduct, fraud, willful misconduct or negligence, or to any liability that applicable law does not permit us to shift to you.
The affected Indemnified Parties will promptly notify you of a covered claim, provide reasonable cooperation at your expense, and allow you to control the defense with competent counsel. You may not settle a claim in a way that admits fault by, imposes obligations on, or fails to release an Indemnified Party without that party’s prior written consent, which will not be unreasonably withheld.
14. Reports, disputes and mandatory rights
To report infringement, unauthorized likeness use, nonconsensual intimate imagery, or other unlawful content, email support@superscore.ai. Identify the content or URL, explain your rights or concern, and include a way to contact you. We may request information needed to investigate and may restrict or remove content as appropriate.
Please contact us first about a dispute so we can try to resolve it. These Terms do not require binding arbitration or waive class-action rights. Applicable law determines governing law and the appropriate courts; any mandatory consumer protections and access to courts or regulators available under that law remain intact.
15. Changes and general terms
We may revise these Terms and will update the date above. For material changes, we will provide reasonable advance notice through the Service or another appropriate channel, unless a legal or urgent security reason requires an earlier change. Continued use after revised Terms take effect constitutes acceptance where permitted by law; if you disagree, stop using the Service and cancel future renewals. For existing users, material revisions apply only after the required notice and any acceptance required by applicable law; posting an updated date alone does not make them retroactive.
If a provision is unenforceable, the remaining provisions continue to apply. A delay in enforcing a provision is not a waiver. These Terms and any applicable signed agreement form the agreement about the Service. Contact support@superscore.ai with questions.